CallZippy
CallZippy
HVAC answering service 路 24/7
Riley is an AI receptionist built for heating and cooling companies. It answers every call, day or night, collects the details your techs need and gets the customer on your schedule before they call the next company.
HVAC demand spikes when the weather turns. The first cold snap or heat wave fills your phone lines while your team is on rooftops and in crawl spaces. Calls that hit voicemail often go to whichever competitor picks up first. Invoca reports that 27% of calls to home services businesses go unanswered (source). Your numbers will vary.
Asks whether it's no heat, no cooling, a strange noise, a leak or a maintenance request, and how soon the customer needs help.
If a caller reports a gas smell or a carbon monoxide alarm, Riley gives basic safety instructions first, such as leaving the home and calling 911 or the gas utility, then alerts your on-call tech.
Name, callback number, service address and ZIP, equipment type if they know it, and the best time to visit. Logged and emailed to your team.
Shares your booking link or sets a callback window, using your hours, service area and diagnostic fee.
Soon, when a call slips through, the caller will get a text within seconds so the conversation keeps going.
Callers can ask for a person anytime. Urgent calls go to your office or on-call number.
A traditional HVAC answering service usually takes a message and passes it along. Riley follows your script every time, answers instantly with no hold queue, and books or schedules the job on the call. It is clear about being an AI assistant and hands off to your team when a person is needed.
Starter $297/mo, Pro $497/mo, Premium $797/mo, each plus a one-time $199 setup fee. Compare plans.
Yes. Riley introduces itself as an AI assistant at the start of every call and answers honestly if asked.
Yes. You forward after-hours, overflow or unanswered calls from your current business number. You don't need a new number.
Riley recognizes urgent situations such as no heat in freezing weather, gas smells or CO alarms. It gives basic safety instructions and routes the call to your on-call tech according to rules you set.
Plans are $297, $497 or $797 per month plus a one-time $199 setup fee.
Call the demo line, then book 15 minutes to talk about your business.
The demo line answers as a sample HVAC company. Calls are recorded with your consent.